Monthly Archive: November 2009
Implementation of a Customer Support Call Center will result in the following outcomes: Quality management plan to ensure all calls meet minimum quality standard based on numeric scoring model. Baseline for Average Handle Time...
CRM implementation project vision statement “By simplifying the customer provisioning process and providing a central point of management, the Customer Relationship Management platform (CRM) will enable our company to provide enhanced customer service, streamlined...
The purpose of the project charter is to communicate the objectives, scope, overall approach and criteria for project success to all project stake holders. Though each project is a unique undertaking, all project charters...
A project communications management plan facilitates communication between project participants and stake holders. As a minimum, the communications management plan should detail the who, how, when and why various project communications will be executed....
PROJECT KICK-OFF MEETING AGENDA TEMPLATE MEETING DETAILS Date, time, location Expected length of meeting Attendees INTRODUCTION Purpose of the meeting (e.g. to formally engage project and set framework for project planning and management) Introduction...