Call Center Setup Project Planning
|Call Center Setup|
Call center models range from the simple internal IT help desk, to a fully staffed customer care department, to the more complex multi-channel systems with IVR (Intelligent Voice Recognition) and ACD (Automatic Call distribution) call handling.
All call centers will require software to track and manage customer issues, a voice and data network to support the software, and adequate staff to handle call volume.
The following project documents cover varying aspects of call center setup and provide a project management framework for successful deployment of a call center.
Call Center Software Setup Example WBS
Call Center Software Requirements Definition