Call Center Setup Project Planning

Call Center Setup

Call center models range from the simple internal IT help desk, to a fully staffed customer care department, to the more complex multi-channel systems with IVR (Intelligent Voice Recognition) and ACD (Automatic Call distribution) call handling.

All call centers will require software to track and manage customer issues, a voice and data network to support the software, and adequate staff to handle call volume.

The following project documents cover varying aspects of call center setup and provide a project management framework for successful deployment of a call center.

Project Documents

Call Center Software Setup Example WBS

Call Center Software Requirements Definition

Call Center Setup Project Risk Matrix

You may also like...