Call Center Software Setup Example WBS


1. Project kickoff

1.1. Project sponsor issues charter
1.2. Identify stake holders
1.3. Assemble project team

2. Needs Assessment

2.1. Scope

2.1.1. Interview stake holders
2.1.2. Customer satisfaction survey
2.1.3. Gap analysis

2.2. Schedule

2.2.1. Analyze project dependencies

3. Requirements Definition

3.1. Project Scope Definition
3.2. Project Schedule
3.3. Project Budget

4. Procurement Plan

4.1. Make or buy analysis

4.1.1. External Procurement

4.1.1.1. Vendor selection criteria
4.1.1.2. Preliminary vendor review
4.1.1.3. RFQ issued
4.1.1.4. Contract planning
4.1.1.5. Vendor selection

4.1.2. Internal Development

4.1.2.1. Team selection & allocation

5. Product Customizations / Development

5.1. Vendor / Developer Statement of Work (SOW)
5.2. Work flow definition
5.3. Module definition
5.4. Release & testing schedule
5.5. Bug Fix

6. Product Release

6.1. Data imports
6.2. Training
6.3. Documentation
6.4. User Acceptance testing
6.5. Stakeholder sign off
6.6. Project closeout

Call center Setup WBS (graphical format)

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *