Website development responsibility matrix

Roles and Responsibilities Matrix for a customer support website development project

Project Sponsor,Contact Details (Phone,Email)

• Formally initiating project
• Project oversight
• Support project team
• Provide guidance to the Project Manager
• Negotiate with executive management for allocation of resources as needed
• Sign off and review of project components

Project Manager, Contact Details (Phone,Email)

• Develop project plan, including scope, schedule, budget, communications and quality management plans
• Manage project activities, including sub contractors if used
• Liase with project sponsors
• Provide status reports and project performance metrics

Customer Support Manager, Contact Details (Phone,Email)

• Support business analysts in their effort to define project scope
• Allocate support staff resources for project tasks
• Provide updates to Project Manager

Customer Support Employee,Contact Details (Phone,Email)

• Support scope definition process
• Data review and cleansing
• Testing
• Provide updates to Project Manager

Programmers, Design Staff, Contact Details (Phone,Email)

• Web interface development
• Web applications development
• Preliminary system testing
• Data migration
• Provide updates to Project Manager

Other resources, Contact Details (Phone,Email)

• List specific responsibilities