Business requirements for online storage and disaster recovery program

Online storage and disaster recovery general account requirements

User Authentication for services
• This should be in the form of username and password
• There should be a 5 letter minimum for usernames and passwords

Ability to upload files from local PC to Online repository

• Drag and Drop
• Browse button
• Progress indicator


Ability to download files from Online repository to local PC

• Drag and Drop
• Browse Button
• Progress Indicator

Ability to manage files that are in Online repository

• Creation of folders
• Movement of files from folder to folder
• Renaming files


Ability to review and change account information

• Disk space usage statistics
• Ability to change username and password


Single Click entry into Customer’s Email Application



Help system for users

• Help system should be available to answer common questions


Ability to setup shared areas

• Shared folders locked with username and password
• Usernames and passwords sent with email “invitation”
• Place to store usernames and passwords

Online storage and disaster recovery account management requirements

Billing System Integration

• Account sign up and management should be handled through the CRM / Billing tool
• Accounts will have services added to them. These services will differ by disk space allotment
• Usernames and passwords should be accessible from the CRM / billing interface so that the help desk can update as needed

Online storage and disaster recovery back end management requirements

Security and Fraud

• Residential accounts will be shutdown when file sharing exceeds acceptable limits. The account can only be re enabled by an administrator
• Corporate accounts will have warnings sent to administrators when file sharing exceeds acceptable limits. Limits can be adjusted for corporate accounts on a per account basis
• Appropriate password timeouts and retries will be implemented to circumvent account farming by automated scripts.
• SSL required for access

Reporting

• Disk space statistics
• Account usage including upload, download, access
• Errors of all kinds
• Sharing
• Account additions and subtractions
• Security problems
• Financial information

Interface

• Web enabled
• Admin account management, including management email addresses, pagers, phones, etc.
• Total disk space allocation for residential/corporate

Online storage and disaster recovery non-essential requirements

Corporate Account Interface
• Integrated with business applications
• Enhanced File sharing capabilities. There would be shared folders for all users associated with the Company
• Ability to appoint a single user as the manager of company accounts. This person would be able to review all files within the company hierarchy and manage accounts